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Delete your account

Effective date: October 14, 2026

You can request deletion of your Boss Lab account and associated online data from Boss Lab XYZ inc. using either method below.

Request deletion without the app

Request account deletion by email

You can also email support@bosslab.xyz with the subject “Boss Lab account deletion request.” Include your player name or account ID and linked email, if any. Send from the linked email where possible. We may ask you to verify ownership before processing; never send passwords, one-time codes, access/refresh tokens or exported credentials. Opening the email link creates a draft; you must send it to submit a request.

Delete through your account

  1. Open Boss Lab and go to Settings, then the Account controls.
  2. Verify or recover the account you want to delete using the sign-in options shown.
  3. Select the checkbox confirming permanent loss of the online account, collection, publications and progress.
  4. Choose “DELETE ONLINE ACCOUNT.” If it remains pending, keep the device’s saved receipt and use “RETRY DELETION” or contact support.

This page does not itself delete accounts. Uninstalling Boss Lab or signing out does not delete your online account. If you cannot recover an unlinked guest account, contact support; recovery is not guaranteed without a way to establish ownership.

What deletion removes

Deletion permanently removes your online sign-in identity, including linked email or Google identity, inventor name, career/progression, collection, boss builds and published bosses, battle and Arena/rating records, and game-owned purchase, Gem and ad-reward records. This cannot be used to restore a deleted career.

What remains

Private deletion-verification records remain to confirm completion and prevent conflicting retries. They include the former account UUID, request IDs, timestamps and receipt-verification metadata, without your gameplay profile or collection. They currently have no scheduled automatic expiry. Service logs are subject to our 30-day retention policy, and encrypted backups expire within 30 days.

Google Play, RevenueCat and Google AdMob may retain their own records under their policies and applicable legal obligations. Deleting a Boss Lab account does not delete your Google account. Offline builds and exported files on your own device remain until you remove them.

Processing time and confirmation

The automated account-deletion process normally completes within minutes after your authenticated request is confirmed, when the service and providers are available. An email request first needs ownership verification and support processing. An initial request receipt is not a completion notice: rely on the account interface’s confirmed status or support’s confirmation. If processing is delayed, retry using the saved receipt or contact support@bosslab.xyz.

Purchases and unused Gems

Account deletion removes access to unused Gems and online entitlements. Deletion does not automatically issue a refund. Applicable consumer rights and Google Play’s refund process still apply; if you have an unresolved purchase or refund concern, contact support before deleting the account.